Refund & Return Policy
We want you to feel confident shopping with us, and we truly appreciate your support.
At this time, we ship to Canada and the United States only.
Because many of our items are carefully sourced and fulfilled to order, all sales are final except if an item arrives damaged, defective, incorrect, or missing.
If there’s a problem with your order
Please contact us within 3 days of delivery and include:
- your order number
- a short description of the issue
- clear photos of the item, packaging, and shipping label
Once we review your claim, we’ll gladly offer either:
- a replacement, or
- a refund to your original payment method
Order cancellations
Orders may be canceled before they are processed or shipped. Once an order has been processed, we may no longer be able to cancel it.
Please note
We’re unable to offer returns or refunds for:
- change-of-mind purchases
- items marked as delivered
- minor packaging damage if the product itself is in good condition
- opened or used pet products or treats
- custom, made-to-order, or final sale items
Shipping delays
If your order is significantly delayed or appears lost in transit, please reach out to us and we’ll do our best to help resolve the issue.
Refund timing
If a refund is approved, it will be sent back to your original payment method. Please allow 5–10 business days for it to appear, depending on your bank or payment provider.